Refund Policy

1. Eligibility for a refund

You may request a refund within two weeks (14 days) of your programme's start date, provided that:

• It is still within the first two weeks of the programme.
• You have not been issued a certificate of completion.

2. Administrative fee

All approved refunds are subject to a 10% administrative fee, which covers payment processing and administration. This fee is deducted from the refund amount before it is returned to you.

Example: if you paid £250 and are eligible for a refund, you will receive £225 (£250 less the £25 administrative fee).

3. How to request a refund

To request a refund:

1. Email hello@jobileehq.com with the subject line "Refund Request: [Your Full Name]".
2. Include your enrolled email address, the cohort name, and a brief reason for the request.
3. We will review and respond within 3 working days.
4. Approved refunds are processed within 10 working days via the original payment method where possible.

4. When refunds are not available

A refund will not be approved when:

• The request is made after the two-week window from the programme start date.
• A certificate of completion has already been issued.
• Enrolment was made under a scholarship or special promotional offer.

5. Instalment plans

For students on an instalment plan, only amounts already paid are considered for a refund, and the 10% administrative fee still applies. No future instalment obligations are waived retroactively.

6. Questions

If you have any questions about this policy, contact us at hello@jobileehq.com.

Payment support: +234 813 351 4781